WaterSmart Customer Portal

WaterSmart Customer Portal

The portal includes enhanced tools to investigate high water use, receive special customer notices including water service outages, promote water conservation and efficiency, and view your bill and usage history.

We encourage you to get started today by logging on to the WaterSmart portal and create your household profile.

Municipal Online Payments - water/sewer bills only

Note:  You must know the amount of your last payments and your account number (with dashes) in order to set up an account online.

Automated phone - water/sewer bills only

Call our main number 281-367-1271 or call directly 1.877.281.6436 to pay your water/sewer bill by phone using your credit/debit card or echeck.

For payment difficulties using the automated phone line, call 1.800.420.1663

Third-party - water/sewer bills only

Use the following address for payee verification.

PO Box 7580
Spring, TX 77387-7580

Mail or drop off location - water/sewer bills only

Mail your payments, drop them in the box, or bring them in to the office:

2455 Lake Robbins Dr
The Woodlands TX 77380

ACH & credit card automatic draft - water/sewer bills only

All customers wishing to partici0ate in the direct withdrawal payment program must agree, complete, sign and return the link as required by federal banking regulations.

WaterSmart Portal Video

The Woodlands Water Agency

The Woodlands Water Agency

2455 Lake Robbins Dr
The Woodlands TX 77380


For billing, customer service, new service and service disconnections:

For all other inquires:

Hours of Operation:
8:00am to 5:00pm Mon-Fri

For Emergency call

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