Service & Billing FAQs

How do I check for a leak?

Water meters have a built-in leak indicator. If all faucets are turned off and the indicator blinks or remains on, there is a leak.

What should I do if I have a leak?

Leaks after the meter are the homeowners’ responsibility. Under certain circumstances, a one-time leak adjustment can be granted. Call your Customer Service Representative for more information at 281-367-1271.

How do I reduce the risk of a sewer back-up from the Municipal Utility District main collection line from entering my home?

Main sewer line back-ups that affect a customer’s home are relatively rare and are usually caused by an accumulation of household grease. Cooking oils and grease of any type should never be poured into the sink, garbage disposal or commode. Household grease can coagulate into a big enough mass to completely block a main sewer line. Check your Homeowners Insurance Policy.

If you don’t have sewer back-up or overflow coverage, it makes sense to add it…or better yet, eliminate the source of the problem by disposing of grease and cooking oils with the normal household trash.

What do I do in the event of a sewer backup?

In the event of a sewer backup, call the MUD office at 281-367-1271, and we will check the main line. After hours and on weekends call 281-367-1271 for emergency assistance.

Is there a main shut-off valve and where is it located?

In most cases, the shut-off valves are on the same side of the house as the meter box. They may be in the garage or laundry room.

Where is my sewer clean-out?

Normally, the sewer clean-out is at the front of the house and on the opposite side from the meter box. It is a 4” pipe with a white cap.

My meter box is full of water!

If the water is running, there is a leak, and you need to contact the MUD office at 281-367-1271. If the water is still but clear and the ground is soggy, there may be a leak. Just contact our office and we will check it out.

How do I use my new AMI digital meter?

Woodlands Water has completed installation of Automated Metering Infrastructure (AMI) meters for all residential and commercial customers. These AMI or “smart meters” allow customers to track their usage on an hourly, daily, or monthly basis through the online WaterSmart portal. The data provided will help you to detect potential water leaks, conserve water, and get better customer service. You can access the WaterSmart portal via computer, tablet or cell phone. For more information on WaterSmart, to create an account, or to log into your current account, click here.

Can I read my AMI meter without WaterSmart?

Yes. You can read your AMI meter directly by following these steps.

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