Billing, Tax & Service FAQ’s

Water Bill FAQ's

What are payment options for my water/sewer bill?

Option 1. Municipal Online Payments CLICK HERE

  • Step 1: Click on Sign In / Register
  • Step 2: Click Register
  • Step 3: Fill out the Member Registration and click Create Member. You will then be sent a confirmation email you must open.
  • Step 4: Click on the link in the email to confirm Registration.
  • Step 5: Login and then click the add an account button.
  • Step 6: Enter Your Account number with the dashes and then the last amount paid when prompted. *If this is your first bill, the last amount paid will be $35.00, the amount of your application fee*

Option 2: AutoPay – – After creating your online account, you can set up AutoPay to your credit/debit card or bank account by selecting Enroll in AutoPay.  For payment difficulties using the automated phone line, call 1.800.420.1663.

The following convenience fees apply:

  • Mastercard, Visa & Discover – 3.2%
  • E-Check – $5.00
  • Amex – 4%
  • PayPal – 4%

Option 3. Pay with a checking account or credit/debit card on the Automated Phone System 24/7 by calling 281-367-1271 Option 1 or 1-877-281-6436 *No additional fees apply.

Option 4. Electronically from your bank’s bill pay service. Use the following address for electronic payments:

Woodlands Water Agency
PO Box 7580
The Woodlands, TX 77387

Option 5. Mail your check in the return envelope provided with your payment stub, or there is a drop box in our parking lot.

2455 Lake Robbins Dr
The Woodlands TX 77380

Note:  You must know the amount of your last payments and your account number (with dashes) in order to set up an account online.

Automated phone

Call our main number 281-367-1271 or call directly 1.877.281.6436 to pay your water/sewer bill by phone using your credit/debit card or e-check.

Third-party

Use the following address for payee verification.

PO Box 7580
Spring, TX 77387-7580

Mail or drop off location

Mail your payments, drop them in the box, or bring them in to the office:

When is my bill due?

  • Bills are mailed by the 2nd business day of each month.
  • All bills are due on the 30th of each month.

What are the late payment and disconnection fees?

  • If your bill is not paid by the 30th of each month a penalty will be applied to your account.  A $15.00 late fee will be applied to the past due amount on your account after the 5th of the month.
  • Accounts that are disconnected for non-payment will have an additional $75.00 disconnect fee applied to the past due balance that must be paid before the water will be reconnected. *Please note: Service will be restored within one (1) business day following receipt of payment for the total past due amount, PLUS any fees and/or deposits required for reconnection of service.
  • An additional deposit may be required if you are late more than twice or if you are disconnected for non-payment.

Can I make advance payments on my bill?

Yes. We do accept advance payments on your water/sewer account but not on your MUD tax. The advance payment will show on your account as a credit balance.

Why is my bill high only part of the year?

Increased water usage during warmer months will cause your water bill to be higher.

Do you actually go out and read the meters?

No. Woodlands Water has installed an Automated Metering infrastructure (AMI) for all residential and commercial customers. You can track your water usage hourly, daily, or monthly by logging into our online portal WaterSmart.

Tax FAQ’s

What are payment options for my taxes?

PO Box 7829
The Woodlands, TX 77387-7829

or

2455 Lake Robbins
The Woodlands, TX 77380

Mail your MUD tax payment

If paying by mail, use the preprinted envelope included with your tax statement. Mailing address for MUD tax payments:

PO Box 7829
The Woodlands, TX 77387-7829

or

2455 Lake Robbins
The Woodlands, TX 77380

Third-party payment solutions

To ensure proper credit: If you use third-party bill payment sites or your bank’s payment site for your water/sewer bills, you must set up an additional payee for your MUD tax bill, using the following payment address:

PO Box 7829
The Woodlands, TX 77387-7829

or

2455 Lake Robbins
The Woodlands, TX 77380

How can I view my tax Information?

Where can I find general tax information and forms?

What are the historical tax rates for the MUD’s?

MUD # 2022 2021 2020 2019 2018
1
0.070000
0.070000
0.075000
0.075000
0.075000
6
0.077434
0.075000
0.080000
0.080000
0.070000
7
0.10440
0.115000
0.125000
0.125000
0.125000
36
0.047291
0.036013
0.035000
0.035000
0.035000
39
0.29250
0.300000
0.355000
0.355000
0.355000
46
0.189000
0.209740
0.209740
0.209740
0.212500
47
0.195098
0.209250
0.245000
0.245000
0.245000
60
0.155000
0.160000
0.165000
0.165000
0.165000
67
0.151359
0.155000
0.160000
0.160000
0.160000
Metro
0.070000
0.070000
0.090000
0.090000
0.090000

Service FAQ’s

How do I check for a leak?

Water meters have a built-in leak indicator. If all faucets are turned off and the indicator blinks or remains on, there is a leak.

What should I do if I have a leak?

Leaks after the meter are the homeowners’ responsibility. Under certain circumstances, a one-time leak adjustment can be granted. Call your Customer Service Representative for more information at 281-367-1271.

How do I reduce the risk of a sewer back-up from the Municipal Utility District main collection line from entering my home?

Main sewer line back-ups that affect a customer’s home are relatively rare and are usually caused by an accumulation of household grease. Cooking oils and grease of any type should never be poured into the sink, garbage disposal or commode. Household grease can coagulate into a big enough mass to completely block a main sewer line. Check your Homeowners Insurance Policy.

If you don’t have sewer back-up or overflow coverage, it makes sense to add it…or better yet, eliminate the source of the problem by disposing of grease and cooking oils with the normal household trash.

What do I do in the event of a sewer backup?

In the event of a sewer backup, call the MUD office at 281-367-1271, and we will check the main line. After hours and on weekends call 281-367-1271 for emergency assistance.

Is there a main shut-off valve and where is it located?

In most cases, the shut-off valves are on the same side of the house as the meter box. They may be in the garage or laundry room.

Where is my sewer clean-out?

Normally, the sewer clean-out is at the front of the house and on the opposite side from the meter box. It is a 4” pipe with a white cap.

My meter box is full of water!

If the water is running, there is a leak, and you need to contact the MUD office at 281-367-1271. If the water is still but clear and the ground is soggy, there may be a leak. Just contact our office and we will check it out.

How do I use my new AMI digital meter?

Woodlands Water has completed installation of Automated Metering Infrastructure (AMI) meters for all residential and commercial customers. These AMI or “smart meters” allow customers to track their usage on an hourly, daily, or monthly basis through the online WaterSmart portal. The data they provide can help you to detect potential water leaks, conserve water, and get better customer service.

How do I utilize my AMI meter to reduce waste, find leaks and save money?

WaterSmart is the online portal that connects you to your AMI meter. You can access the WaterSmart portal via computer, tablet or cell phone. For more information on WaterSmart, to create an account, or to log into your current account, click here.

Can I read my AMI meter without WaterSmart?

Yes. You can read your AMI meter directly by following these steps.

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