Why is my bill high only part of the year?
Increased water usage during the summer months will cause your water bill to be higher.
Do you actually go out and read the meters?
Yes. Meters are read on a monthly schedule.
Can I make advance payments on my bill?
Yes. We do accept advance payments on your water/sewer account but not on your MUD tax. The advance payment will show on your account as a credit balance.
Can I have my payment withdrawn from my bank account?
If you wish to register your account to view bills, pay, or enroll in AutoPay through our website, please follow the directions below if you do not already have an online account. (We no longer process Automatic Drafts through our office).
Our website works best with Google Chrome as your browser. Safari causes issues.
- To register online to view your account or pay your bill please click on the following link or copy and paste it into your web browser: Municipal Online Payments
- Step 1: Click on Sign in or sign up
- Step 2: Click Register
- Step 3: Fill out the Member Registration and click Create Member. You will then be sent a confirmation email you must open.
- Step 4: Click on the link in the email to confirm Registration.
- Step 5: Login and then click the “add an account” button.
- Step 6: Enter Your Account number with the dashes and then the last amount paid when prompted. (If this is a new account, it will be the 35.00 application fee).
- To set up AutoPay – After creating your online account, you can set up AutoPay to your credit/debit card or bank account by selecting “Enroll in AutoPay” (to the right of your name). *No additional fees or charges apply.*
Where and how can I pay my bill?
MONTHLY BILLING PAYMENT OPTIONS
Option 1. You can set up your online account AFTER 5 BUSINESS DAYS to pay on our website: CLICK HERE
- Step 1: Click on Sign in or sign up
- Step 2: Click Register
- Step 3: You fill out the Member Registration and click Create Member. You will then be sent a confirmation email you must open.
- Step 4: Click on the link in the email to confirm Registration.
- Step 5: Login and then click the add an account button.
- Step 6: Enter Your Account number with the dashes and then the last amount paid when prompted. *If this is your first bill, the last amount paid will be $35.00 the amount of your application fee*
Option 2: AutoPay (only available after 5 business days) – – After creating your online account, you can set up AutoPay to your credit/debit card or bank account by selecting Enroll in AutoPay .No additional fees or charges apply
Option 3. Pay with a checking account or credit/debit card on the Automated Phone System 24hrs. a day by calling 281-367-1271 Option 1 or 1-877-281-6436 *No additional charge*
Option 4. Electronically from your bank’s bill pay service. Use the following address for electronic payments:
Woodlands Water Agency
PO Box 7580
The Woodlands, TX 77387
Option 5. Mail your check in the return envelope provided with your payment stub, or there is a drop box located in our parking lot.
IMPORTANT BILLING FAQs:
- Bills are mailed by the 30th of each month.
- All bills are due on the 20th of each month.
- If your bill is not paid by the 30th of the following month, a $15 fee will be applied to the past due amount on your account.
- Accounts that are disconnected for non-payment will have an additional $75.00 disconnect fee applied to the past due balance that must be paid before the water will be reconnected.
*Please note: Service will be restored within one(1) business day following receipt of payment for the total*
Past Due amount, PLUS any fees and/or deposits required for reconnection of service. - An additional deposit may be required if you are late or if you are disconnected for non-payment.
Can I make payment arrangements?
Payment arrangements can be made once a year on a case-by-case basis. Contact your Customer Accounts Representative at 281-367-1271 for help with this matter.
