Important Notices

Independent Report Updates Montgomery County Groundwater Issues

The independent Regional Groundwater Science Partnership has released a report summarizing guidance for monitoring land subsidence in Montgomery County, along with an interactive mapping and data narrative to inform on groundwater issues in the region. The report can be found here:

Water Supply in The Woodlands Is Safe; No Boil Notice Is In Effect

THE WOODLANDS, Texas, Feb. 17, 2021–The Woodlands Water Agency released the following statement today from James M. Stinson, P.E., General Manager of The Woodlands Water Agency:

“The water supply in The Woodlands remains safe and the distribution system of the Municipal Utility Districts (MUDs) serving our community is strong. Contrary to social media rumors and confusion about notices from other area government entities, there is no boil notice in The Woodlands.

“We know customers are facing plumbing challenges at home. Our crews continue to respond 24/7. If you have a water emergency, please call 855-H20-SAVE, option 4 and a staff member will respond.

“Thank you for your patience during this historic winter weather event.”

CONTACT: James M. Stinson, P.E., General Manager, The Woodlands Water Agency, 855.426.7283.

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FREEZE WARNING!

  1. Cover exposed pipes to keep them from freezing and/or breaking.
  2. Make sure your irrigation backflow preventer is drained. Here's a video showing how to do this.
  3. Residents should report water outages to 855-h2o-save (855-426-7283) day or night.
  4. Contrary to popular belief, you do not need to leave your water running. You may want to open doors under sinks both in the kitchen and bathrooms.
  5. If you have rain barrels, you have several choices:
    1. DRAIN THE BARREL.
    2. ADD A CUP OF SUGAR TO THE WATER. THIS WILL LOWER
    3. THE FREEZING POINT OF THE WATER.
    4. ADD A CUP OF OLIVE OIL TO YOUR RAIN BARREL. THIS WILL ALSO LOWER THE FREEZING POINT OF WATER.

 

WOODLANDS WATER AGENCY – WATER DISTRIBUTION SYSTEM FLUSH NOTICE 2021

FOR IMMEDIATE RELEASE

DATE: January 15, 2021

THE WOODLANDS WATER AGENCY HAS SCHEDULED A FLUSHING OF THE WATER DISTRIBUTION SYSTEM FOR THE MUNICIPAL UTILITY DISTRICTS SERVING THE WOODLANDS, INCLUDING:

  • The Woodlands MUD No. 1
  • Montgomery County MUD Nos. 6, 7, 36, 39, 46, 47, 60 and 67
  • The Woodlands Metro Center MUD

THE FLUSHING IS SCHEDULED TO BEGIN THE WEEK OF FEBRUARY 1, 2021, AND WILL TAKE APPROXIMATELY EIGHT (8) TO TEN (10) WEEKS TO COMPLETE.

FLUSHING OF A WATER DISTRIBUTION SYSTEM IS A NORMAL MAINTENANCE PROCEDURE RECOMMENDED BY THE TEXAS COMMISSION ON ENVIRONMENTAL QUALITY (TCEQ). EACH FLUSHING VALVE (FIRE HYDRANT) IN THE WATER DISTRIBUTION SYSTEM WILL BE OPENED AND ALLOWED TO FLOW WATER FOR A SHORT PERIOD OF TIME.

NATURALLY OCCURRING MINERALS IN THE WATER, SUCH AS IRON, WILL BE AGITATED DURING THE FLUSHING PROCESS AND MAY BE OBSERVED TO CAUSE A TEMPORARY REDDISH OR BROWN COLORING IN THE WATER.

THE COLORING RESULTS FROM THE OXIDATION OF NATURALLY OCCURRING DISSOLVED IRON IN THE WATER AND DOES NOT AFFECT THE SUITABILITY OF THE WATER FOR DRINKING. HOWEVER, IF YOU OBSERVE THE BROWN OR REDDISH COLORING, PLEASE OPEN FAUCETS TO FLUSH OUT THE WATER AND DO NOT WASH CLOTHES UNTIL THE COLORING DISSIPATES.

IF YOU HAVE ANY QUESTIONS REGARDING THE PROPOSED FLUSHING PROGRAM, PLEASE CONTACT THE CUSTOMER SERVICE DIVISION OF THE WOODLANDS WATER AGENCY AT 855-h2o-SAVE (855-426-7283).

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MICHAEL O. MOONEY, P.E.
DEPUTY GENERAL MANAGER

14 Candidates File for 2020 MUD Elections in The Woodlands

Nov. 3 election set for seven director positions on four MUD boards

THE WOODLANDS, TEXAS, May 12, 2020 – The field of candidates is set for the Nov. 3, 2020 elections for four Municipal Utility Districts (MUDs) served by The Woodlands Water Agency.Fourteen candidates filed for nine director positions on the four MUD Boards. The can-didates are:

MUD 7
3 for 2 positions
Rhenalea Beck (incumbent)
Stephanie Zertuche (incumbent)
Don Sarich
MUD 47
4 for 3 positions
Paul Brown (incumbent)
Laura Norton (incumbent)
Mark Unland
Cynthia Ullman
MUD 46
3 for 2 positions
George Newman (incumbent)
Michael Hoberman
Dedra Ecklund
MUD 60
4 for 2 positions
Albert Tomchesson (incumbent)
Mike Wise (incumbent)
Forest Ralph
Betty M. Daugherty

These elections, originally set for May 2, 2020, were postponed until Nov.3, 2020. The MUD Boards made the decision to postpone the elections following Governor Greg Abbott’s COVID-19 disaster proclamation,which suspendedcertain provisions of the Texas Election Code.

Questions about the November MUD elections should be directed to Woodlands Water at 855-H2O-SAVE.

Wastewater Treatment Facility No. 1, Odor Control Preliminary Engineering Report

Lakeside Cove Community Kick-off Update

July 10, 2020

This week Kimley-Horn & Associates, Inc. began an engineering study commissioned by San Jacinto River Authority (SJRA) and Woodlands Water Agency designed to evaluate and analyze all systems and processes at Wastewater Treatment Facility No. 1 (WWTF No.1) near the community of Lakeside Cove in The Woodlands.

At the conclusion of the study, Kimley-Horn Associates, Inc. will prepare a preliminary engineering report outlining potential plant modifications to improve odor emissions from WWTF No. 1 and the sanitary sewer lines in the vicinity of the facility while also evaluating the effectiveness of current odor mitigation equipment at the site.

The potential plant modifications will be based upon record drawings of the facility and sewer lines, site visits, previous odor studies, and field testing.  The resulting data, along with wind speed and direction history, will also be analyzed to create an odor dispersion model which will show “before and after” odor release patterns in an effort to compare the facility as it exists today and follow various potential modifications.  Similar analysis will be performed on the collection system of WWTF No. 1 and the “Tin-Man” unit located west of the WWTF.

Each potential modification will include a cost-benefit ratio to allow for the comparison of capital costs to the estimated odor removal potential.  This will result in each potential plant modification having a corresponding odor removal effectiveness and cost estimate.

Preliminary Engineering Report Anticipated Schedule:

  • Notice to Proceed – Monday, July 6, 2020--COMPLETED
  • WWTF No. 1 Site Visit – July 13, 2020
  • Sanitary Sewer Lines Site Visit July 14, 2020
  • “Tin Man” Review Assessment – July 20, 2020
  • Facilities Evaluation Report – August 12, 2020
  • Gravity Sanitary Sewer Line Investigation Report – September 16, 2020
  • Draft Integrated Odor Control Plan Report – September 18, 2020
  • WWTF No. 1 Dispersion Investigation Report – October 5, 2020
  • Lakeside Cove Community Meeting – Meeting Date and Format TBD
  • Final Integrated Odor Control Plan Report – October 14, 2020

The final integrated odor control report is anticipated to be completed by October 14, 2020.  The Woodlands MUDs, through the Woodlands Water Agency, will utilize this report to provide SJRA a recommended path forward regarding odor control at this facility.

WWTF No. 1 receives raw sewage from homes and businesses across seven Woodlands MUDs:  MUD 1, MUD 6, MUD 7, MUD 46, MUD 60, MUD 67, and Metro MUD.  The average daily flow is approximately 3.5 million gallons per day.

The three WWTFs in The Woodlands are operated by the San Jacinto River Authority (SJRA) pursuant to contracts with the MUDs.  Per the contracts, the MUDs approve the budgets and capital project plans and pay for maintenance, operations, and facility expansions through the sewer rate.

Wastewater Treatment Facility No. 1, Odor Control Preliminary Engineering Report

For additional information on the WWTF No. 1 Odor Study, please visit www.sjra.net/woodlands/construction/wastewater-treatment-facility-odor-study/, call the Woodlands Division office at 281-367-9511, or contact Matt Corley at This email address is being protected from spambots. You need JavaScript enabled to view it..

For information on Woodlands Water Agency visit https://woodlandswater.org, call 855-426-7283, like them @WoodlandsWater and follow them on Twitter @WJPA_Water

For additional information on SJRA visit our website at www.sjra.net, like SJRA on Facebook @SanJacintoRiverAuthority, follow us on Twitter @SJRA_1937, find us on Instagram @sanjacintoriverauthoritysjra, or connect with us on LinkedIn @San Jacinto River Authority.

Wastewater Treatment Facility No. 1 Odor Study Update June 25, 2020

Today the San Jacinto River Authority (SJRA) Board of Directors unanimously approved a professional services agreement and work order for an additional preliminary engineering study to evaluate and analyze all systems and processes at Wastewater Treatment Facility No.1 near the community of Lakeside Cove in The Woodlands.

Led by Kimley-Horn Engineering, the study will assess each of the treatment facility’s systems for the potential to cause odors, provide recommended options for each system to reduce odors, and estimate corresponding costs. Also included will be a cost-benefit ratio for each option to allow for the comparison of expense to the estimated odor removal potential. The new Kimley-Horn study will incorporate data from a recently completed May 2020 odor study which had a smaller scope of work focused on identifying single sources of odor.

Preliminary Engineering Report Anticipated Schedule:

  • Notice to Proceed – Monday, July 6, 2020
  • Lakeside Cove Community Kick-off Update – Date and Format TBD
  • “Tin Man” Review Assessment – July 20, 2020
  • Facilities Investigation Reports – August 12, 2020
  • Gravity Sanitary Sewer Line Investigation Report – September 16, 2020
  • Draft Integrated Odor Control Plan Report – September 18, 2020
  • WWTF No. 1 Dispersion Investigation Report – October 5, 2020
  • Lakeside Cove Community Meeting – Meeting Date and Format TBD
  • Final Integrated Odor Control Plan Report – October 14, 2020

The final integrated odor control reports are anticipated to be completed by October 14, 2020. The Woodlands MUDs, through The Woodlands Water Agency, will utilize this report to provide SJRA a recommended path forward regarding odor control at this facility.

For additional information on the WWTF No. 1 Odor Study, please visit our website at www.sjra.net/woodlands/construction/wastewater-treatment-facility-odor-study/, call the Woodlands Division office at 281-367-9511, or contact Matt Corley at This email address is being protected from spambots. You need JavaScript enabled to view it..

For information on the Woodlands Water Agency visit their website at https://woodlandswater.org, call 855-426-7283, like them @WoodlandsWater and follow them on Twitter @WJPA_Water. For additional information on SJRA visit our website at www.sjra.net, like SJRA on Facebook @SanJacintoRiverAuthority, follow us on Twitter @SJRA_1937, find us on Instagram @sanjacintoriverauthoritysjra, or connect with us on LinkedIn @San Jacinto River Authority.

Wastewater Treatment Facility No. 1 Odor Study Update

San Jacinto River Authority (SJRA) and the Woodlands Water Agency (WWA) recently hosted members of the WWA Odor Concern Ad Hoc Committee for a tour of SJRA’s Wastewater Treatment Facility (WWTF) No. 1.

SJRA funded an odor monitoring study in March after concerns were raised by residents of the Lakeside Cove community, however the odor monitoring study was not able to conclusively identify potential odor sources. SJRA understands the concerns raised by some residents and after presenting preliminary results from the odor monitoring study, the Odor Concern Ad Hoc Committee was formed by WWA to better understand the odor concerns and represent the WWA trustees in discussions to fund further studies and possible mitigation projects.

The committee concluded that all processes at SJRA’s WWTF No. 1 are performing satisfactorily. However, they determined in order to conclusively address resident concerns, WWA and SJRA should move forward on funding an additional study designed to look at plant processes specific to WWTF No. 1.

SJRA staff will seek approval of a professional services agreement and work order for an additional study led by Kimley-Horn Engineering at SJRA’s Board of Directors Meeting on June 25, 2020. With input and support from the WWA, a meeting will be scheduled prior to starting the study to provide residents information on the study’s scope and schedule.

For additional information on the WWTF No. 1 Odor Study, please visit www.sjra.net/woodlands/construction/wastewater-treatment-facility-odor-study/, call the Woodlands Division office at 281-367-9511, or contact Matt Corley at This email address is being protected from spambots. You need JavaScript enabled to view it..

For information on Woodlands Water Agency visit https://woodlandswater.org, call 855-426-7283, like them @WoodlandsWater and follow them on Twitter @WJPA_Water.

For additional information on SJRA visit our website at www.sjra.net, like SJRA on Facebook @SanJacintoRiverAuthority, follow us on Twitter @SJRA_1937, find us on Instagram @sanjacintoriverauthoritysjra, or connect with us on LinkedIn @San Jacinto River Authority.

Notice Regarding Woodlands Water Municipal Utility District Elections

THE WOODLANDS, Texas, April 29, 2020 – The contested elections for Montgomery County Municipal Utility District Nos. 7, 46, 47 and 60 originally set for May 2, 2020 were postponed at the April 2020 meetings until November 3, 2020.

This decision was driven by proclamations from Governor Abbott declaring a state of disaster for all counties in Texas regarding the COVID-19 virus and suspending provisions of the Texas Election Code.

The Woodlands Water MUD districts with uncontested elections authorized an order declaring the candidates elected under the same proclamation.

Update on Woodlands Water Service Options

In the interest of public health and safety, The Woodlands Water Agency encourages the use of online services.

Water payments and tax payments can be made at: www.woodlandswater.org.

If you prefer to pay by check or cash, please use the drop box at the corner of our parking lot at 2455 Lake Robbins Drive in The Woodlands.

Our office remains open to assist you. However, we are limiting the number of customers allowed in the building at one time. We ask that you only enter this building to process transactions that cannot be completed online or with the drop box.

Thank you for your patience and understanding.

The Woodlands Water Agency

The Woodlands Water Agency

2455 Lake Robbins Dr
The Woodlands TX 77380
281-367-1271

Information

For billing, customer service, new service and service disconnections:
billingdepartment@woodlandswater.org

For all other inquires:
information@woodlandswater.org

Hours of Operation:
8:00am to 5:00pm Mon-Fri

For Emergency call
281-367-1271

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For billing, customer service, new service & service disconnections:
Billing Department Email

For all other inquires:
Woodlands Water Email

8:00am to 5:00pm Mon-Fri

For Emergency call
855-H2o-SAVE (855-426-7283)