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Statement of The Woodlands Water AgencyRegarding Historic Winter Weather Event

THE WOODLANDS, Texas, Feb. 16, 2021–The Woodlands Water Agency released the following statement today from James M. Stinson, P.E., General Manager of The Woodlands Water Agency:

“The water distribution system of the Municipal Utility Districts (MUDs) served by The Wood-lands Water Agency remains strong despite several days of sub-freezing weather. As always, we are monitoring the water system 24/7. We see no neighborhood outages at this time. Our staff has responded to dozens of homeowner concerns about frozen pipes, broken plumbing and irrigation lines.

“Due to extreme weather-related technical difficulties, our 24-hour, on-call provider experienced phone service interruptions. While that system is being brought into service, we have posted a temporary service number on our Facebook and Twitter social media pages until on-call service is restored–936.446.6762. This number will remain active until our normal 24-hour on-call number –855-H20-SAVE, option 9–is fully operational.

“We appreciate the patience of our customers and urge everyone to stay safe during this historic winter weather event.”

CONTACT: James M. Stinson, P.E., General Manager, The Woodlands Water Agency, 855.426.7283.

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The Woodlands Water Agency

The Woodlands Water Agency

2455 Lake Robbins Dr
The Woodlands TX 77380
281-367-1271

Information

For billing, customer service, new service and service disconnections:
billingdepartment@woodlandswater.org

For all other inquires:
information@woodlandswater.org

Hours of Operation:
8:00am to 5:00pm Mon-Fri

For Emergency call
281-367-1271

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