Frequently Asked Questions
AMI stands for Advanced Metering Infrastructure. These new AMI meters consist of a water meter, a register, and a low-powered communication device/radio that is integrated in a single unit. The register is continuously recording water usage and the radio sends a meter reading to a Gateway which is mounted on a monopole or elevated water storage tank. The Gateway transmit the read over a secure network every 6 hours back to the meter data management software which is located in the cloud. With this upgrade and the integration of this data into Woodlands Water existing WaterSmart customer portal software, you will have access to more frequent and detailed information about your water consumption, enabling you to have better control over your water usage and monthly bills.
Woodlands Water has made the decision to convert all meters to AMI for improved data collection and to provide customers with more frequent and detailed information about their water consumption. A large majority of the meters were past their useful life.
In most cases, less than 30 minutes.
The work will be started beginning August 24th of this year. The entire project will take approximately 18 months. In most cases, the transition will be completely transparent and will not affect the residents. The work will be performed during normal working hours of 8:00 AM – 5:00 PM. You will receive a door hanger 3-5 days prior to installation crews arriving in your neighborhood.
There will be interruption of service for approximately 15 minutes during the change. Because your water will be turned off temporarily during the meter change process, you may experience a brief period of air or discolored water. In most cases briefly running your cold water will clear up this situation. The full installation process is available on the website.
No, they do not need to enter your home. If the water meter is behind a fence, workers will need access to that part of the property.
No, your new meter does not require any maintenance by the homeowner. As before, Woodlands Water will take care of all maintenance.
The AMI water meters provide daily and hourly water use information, along with your current monthly information. Each household, after their new water meter is installed, can monitor their usage by logging on to the WaterSmart portal provided by Woodlands Water . Through the WaterSmart portal, you can elect to receive text message, e-mail, or phone call alerts, if your water usage indicates a potential leak or abnormal usage.
Woodlands Water is working with Ameresco to answer everyone’s questions as thoroughly as possible. We have taken the following additional steps to answer questions:
- Continue to visit the dedicated project website for updates and lookahead schedule to see where installations will take place.
- Residents may contact the Water Billing Office at (855) H2O-SAVE.